Automotive Software Performance Manager: Remote (Automotive Vertical, IntellaNEXUS)
Full Description
We are seeking a results-driven Automotive Performance Manager to manage and grow client relationships for our industry-leading SaaS platform serving the automotive sector. This role combines strategic account management with deep automotive expertise to help dealerships and automotive businesses succeed using our technology.
Key Responsibilities
Client Success & Engagement
- Build and maintain positive, long-term relationships with clients to retain and expand business.
- Serve as a trusted advisor to automotive dealership clients, ensuring successful adoption and measurable ROI of our SaaS platform.
- Drive product utilization and performance through regular client touchpoints, strategy sessions, and business reviews.
- Monitor account health and proactively address performance concerns or emerging issues.
Revenue Growth & Retention
- Identify upsell and cross-sell opportunities within assigned accounts.
- Contribute to client renewals by demonstrating value and ensuring strong product engagement.
Minimum Qualifications
- 4+ years of experience in automotive operations, SaaS client success, or performance management.
- Proven experience managing high-value client relationships with measurable impact on retention and revenue.
- Strong knowledge of dealership operations, automotive KPIs, and DMS/CRM systems.
- Excellent communication, presentation, and analytical skills.
- Willingness to travel as needed.
